Just plug in the keywords and be done with it. Users don’t usually have the patience for long complete sentences. Most likely users are already acquainted with your organization before they call when they call they just want to accomplish an action, so let them go ahead with it and don’t hold them up.ĥ) Keep it short: In the fast-paced world today, time is precious. Product advertisements, company news, promotions and so on, are not necessary. Never hang up on your user, even if there is no input from the user after a time-out, always route the call to the customer support team.Ĥ) Skip the marketing: As practiced by some Fortune 500 companies in the USA, just use a simple welcome greeting with your organization’s name in the introductory message, and skip any other marketing campaign. Be considerate and offer an option for your user to skip the IVR and speak to a real person at any point of the call, even right from the start, before any voice announcement starts. ![]() A popular choice is “0” as evident in an IVR cheat sheet that lists more than 300 companies in the USA, such as: “to speak to our staff, press 0”. It will boost the user-friendliness of your IVR.ģ) Option to speak to a person: There is no industrial standard on which number to allocate to route the incoming call to a customer support staff. If your IVR announces “to check balance, press 1” instead, your user only needs to wait for the option she needs, and then press the number accordingly, without having to depend on her short-term memory for which number to press. What is the subtle difference between “press 1 to check balance” and “to check balance, press 1”? If you use the format “press 1 to check balance”, your user having to cruise through many options, would have to keep counting which number she is at while listening to the actions she can perform. For example, if most users call to check their account balance, then always start with “to check balance, press 1” as the first option to play.Ģ) Make it brainless for users: The sequence and structure of your IVR script matters. These should be the first options in your IVR flow. The entrance is on SE 19th Street.1) Rank your users’ needs: Analyze the existing data in the record of your customer support, for what the most frequent requests are. Parking Lot #19 is a 400-space surface parking lot located between Cruise Terminals 18 and 19. Parking Lot# 18 has its own 600-space surface parking lot adjacent to the terminal. Shuttle service is provided between Cruise Terminal 29 and the Palm Parking Garageįollow the green directional signs featuring a palm frond from any of the Port's entrances.Cruise Terminal 2 (an air-conditioned elevated passenger bridge with moving sidewalks connects Terminal 2 and the Heron Garage, and is accessed from the 5th floor of the Heron Garage or the elevators on the outside of Cruise Terminal 2)įollow the orange directional signs featuring a flying Heron from any of the Port's entrances.$6 for up to 5 hours, and then $1 per hour thereafter up to daily maximumĪll daily rates begin when you pull the parking ticket from the machine at the garage or parking lot.įor parking questions or emergencies, contact SP Plus Parking at 95.$19 daily maximum for over-sized vehicles (*).Ample disabled parking with unimpeded access to crosswalks and elevators. Visit the Disabled Parking page for further details.Convenient parking facilities for our cruise passengers are: ![]() Call SP Plus Parking at 95 for more details. ![]() The Port also provides special limited parking for over-sized vehicles, including RVs, trailers and other vehicles that are taller than the maximum height for accessing the upper floors of our parking garages. The Port has secured parking facilities for cruise guests with two parking garages (nearly 4,000 spaces) and several surface lots. Currently, Port Everglades does not accept reservations or pre-payment for parking.
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